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Frequently Asked Questions (FAQ)

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When I initially plug NetReset into the wall outlet, I see the Modem light glow RED, but the Router light does not illuminate.  Is this correct or is the unit defective?

Is NetReset compatible with my setup?

Yes! NetReset will work with any service provider.  NetReset works with standalone modems and routers, all-in-one combinations devices, and fiber.  

That is correct. The MOD light will glow 2 minutes after being plugged into the power source. This ensures your modem is always booted before your router.

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What is NetReset's Warrany Policy?

1 year warranty on all product defects.

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Will NetReset work with a backup battery? How?

NetReset will work with any larger battery backup or UPS. NetReset can plug into your battery backup UPS then your router into NetReset. This will provide Internet during power outages and reboot every 24 hours.

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Can NetReset be used with any other network equipment?

NetReset has a max output of 7.5 Amps per plug. NetReset can be used to reset: media gateways, zip strips, power strips, access points, etc as long as the load does not exceed 7.5 Amps per plug.

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Is the battery in NetReset replaceable?

No. If you believe your battery is no longer functions properly, please fill out a warranty request.

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My modem has a backup battery how will it reset itself?

You will need to remove the battery in the modem for the best NetReset experience.

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How can I tell whether it worked or not overnight? Short of getting up at the set time to watch it, I really would like to be assured it’s working?

The way to see NetReset active would be to change the program time to reset when you can physically watch the reboot process.  After you verify, you can reprogram NetReset to reboot in the middle of the night.